District Manager Training, Crucial for the Success of Your Organization

One of the things that multi-unit growing organizations require is to have properly trained and skillful district managers. This position is critical for the success of the company but, as I have explained in a previous blog post, it is also the most difficult one in the retail and franchise industries

To add to that, there’s very little clarity of what this role does and it is the one with the least amount of training and support.

Perhaps because of the investment companies have to make to train the people in that position, not only in terms of money but also in time. But believe me, if this investment is not done, it can cost you greatly.

 

Why should you train your district managers? 

What makes these leaders so crucial for your organization? There are several reasons.

The first one is that people that are promoted to this position don't naturally know what to do or how to execute the job correctly. That’s because their previous leadership position,...

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5 Proven Skills That Will Help District Managers Execute Better

(Part 4 of the District Manager Responsibilities series) 

In a multi-unit franchise organization, the district manager’s job is quite complex because the several units they oversee are very different from each other. Even though they are all from a single franchise brand, each acts as a business on its own, with its people, teams, needs, goals, and challenges.

To respond to this complexity these leaders have to develop a set of skills to be successful. In this blog post, we’ll review the abilities they should have regarding the task of execution, which is the fourth critical responsibility of a district manager.

Don’t miss the whole District Manager’s video series to learn what are the 7 core responsibilities these leaders must fulfill and how we can help them. Subscribe to our YouTube Channel to view our live sessions!

Executing a franchise business model correctly, with all the business and brand systems, in all of the units, and with a high...

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The Road to the Restaurant Nation’s News POWER 50 List

Last week I was informed that I had been selected to join the Nation's Restaurant News Power LIST of 2022.  After getting over the excitement, I realized that I had to take a moment to think about what that meant for the people that made the selection and the people that will learn about it.  I was in the Middle of our quarterly “Multi-Unit Franchisee Masterclass” and couldn’t give it the time it deserved.

Before I started to write my appreciation to the Nation’s Restaurant News, I was looking through the list of 50 and I was struck by how this list can open a window into what is happening right now in our country and how people have the power to make things better.

Other leaders in the Power 50 are people that are on a mission to help us eat healthier, get better jobs, implement technology in our business, use eco-friendly packaging, look at food service and revenue channels in different way, provide more and better opportunities to minorities,...

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The Franchise Fix: 12 Keys to Make the Most of your Franchise

 

There is a big confusion in the franchise world: franchisees believe that when they acquire the rights to duplicate a brand, they will receive everything they need to be successful. The reality is they only get one part of the formula. This causes unfulfilled expectations, constant frustration, tremendous struggle, hard work, and sometimes sadly, even failure.

But there’s a way to fix that to make the most of these businesses. I have found that there are 12 keys to being a successful franchisee. And I have portrayed them in The Franchise Fix, a book that collects my 30 plus years of experience in this industry, working with franchisors and franchisees and running operations, units, and brands.

Do you want to discover those best practices and how applying them can help you obtain financial and time freedom

How The Franchise Fix was born

After a 25-year career in the franchise world, I wanted to take a sabbatical and then go back into the corporate world to...

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Dear Franchisee: You are not alone! Learn here how The American Franchise Academy™ can help you!

The American Franchise Academy mission is to share knowledge, tools and resources so that business owners and franchisees can make their entrepreneurial dreams come true. And we have done that for many of our clients, and on this blog post, I want to share who are we and how we can help you too!

Our History and Purpose

I am a 30-year veteran in the franchise industry, and I worked from the very bottom of the organizational structure to the very top. I have experience in global SMB 500 brands like Domino's Pizza, Popeyes and Olive Garden running operations in company units, multistate ones, and helping master franchisees around the world open new markets.

I have also worked in corporate headquarters, collaborating directly with CEOs. All of these helped me build relationships with successful top-performing franchisees and franchise owners. After 25 years, I took a little sabbatical. But then, people started to reach out to me for help and guidance for their business.

It didn’t...

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7 Responsibilities of a District Manager

One of the biggest challenges of new district managers is not knowing what responsibilities they have. It’s a vicious circle: if they lack this clarity, they’ll work extra hard not only on what they have to but on duties that don’t belong to them. In consequence, they may neglect some important tasks that would produce the results their district needs.

It doesn’t end there. Not only are they're not achieving their goals and responsibilities; they’re getting frustrated. The sum of these may hurt your operations and efficiency.

Don’t let this happen to your district manager or your business! Make sure these seven critical responsibilities of a district manager are fulfilled so that they can be successful, reach their goals, and, in turn, help your business thrive.

Do you know what’s the average franchise profit percent you can make? Read this blog post to find out!

  1. LEAD

When it comes to the responsibility of leadership, district managers...

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How to avoid the franchisee struggle

You were excited about investing your savings into a franchise so that you could have the financial and time freedom you have wished. Even though you didn’t have experience, you thought that buying a franchise would give you everything you needed to be successful. But then, you open your first unit and the struggle begins. Sounds familiar?

Running a franchise is not as easy as many people think. After my 30 plus years of experience in this industry, I have detected the three most common reasons why franchisees struggle with their business, listed above from bad to worse. 

If you are about to invest in a franchise, take note of these topics to avoid conflict. If you are already finding it difficult, follow my recommendations to ease the pain.

Reason #3: The wrong franchise

There are different levels and types of franchisees. I categorize them in:

  • Startup franchises. These are the ones that have a handful of units and feel ready to start selling the rights for their brand....
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The State of the Franchise Industry: 7 Aspects to be Prepared for 2022 and Beyond

(Part 6 of the Multi-Unit Franchising Conference)

As part of the Multi-Unit Franchising Conference series, this post will help you understand where the industry stands and where it’s going, based on the insights provided by Darrell Johnson, CEO of Frandata, the premier source of intelligence data in the franchise world.

Watch the Multi-Unit Conference series subscribing to our YouTube Channel and register to our newsletter at the bottom of this post so you don’t miss the related blogs once they get published.

This expert shared the analysis of their annual review of the US and global economies, and the effects on franchising in the coming year and beyond, covering seven key aspects: 

  1.  Impact of Covid-19

Darrell predicts that Covid is going to be with us for at least another year, perhaps even longer, since we’re expecting a fourth round of this pandemic and less than one-half of the world’s population is vaccinated.

This will bring...

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10 Tips to Prepare your Organization for Growth 

(Part 5 of the Multi-Unit Franchising Conference)

Since a few weeks ago, I've been writing about the main takeaways of the Multi-Unit Franchising Conference, to share with you valuable knowledge and ideas that you can implement in your business. Today’s entry: Scale your organization for growth with 10 best practices from a franchisee panel. 

Watch the Multi-Unit Conference series subscribing to our YouTube Channel and register at the bottom of this post to read the rest of the related blogs once they get published.

  1. Trust your franchisor

It will be very difficult to grow if you are in constant fighting or disagreement with your franchisor. Bill Noble, multi-unit franchisee from Pearle Vision, advised: if you want to grow, you should follow the franchise systems because the brand already has the knowledge, experience, and proven reliability that the model works. 

Rather than spending your time to change something in your franchise, trust the model and the path...

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Protect Your Eroding Bottom Line

(Part 4 of the Multi-unit Franchising Conference)

I enjoy attending franchise events to learn from successful franchisees and brand executives. I recently went to the Multi-Unit Franchising Conference 2021, and in this post, I’m sharing my notes and perspective on the session titled Operations Track: Protect Your Eroding Bottom Line.

Watch the whole Multi-Unit Conference series subscribing to our YouTube Channel and registering at the bottom of this post to get a notification on when the rest of the post gets published.

This was a panel of four franchises from different industries that shared their thoughts and experiences on how to maximize profitability and maintain quality at all your stores. They focused on three main topics: product cost, technology, rent, and labor cost.

  1. Product cost

How to face the increasing cost? The panel agreed that you have to have the courage to increase prices to the point that you have your variable cost where they need to be so you can have ...

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