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Unit Management

The Leadership & Management Skills of a Successful Unit Manager 

Bruster's Information Session:  April 6, 2026 @ 2pm EST

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ELITE TRAINING FOR UNIT MANAGERS

MANAGE is a 12-week self-directed training program that helps Single-Unit Franchisees, Unit Managers, and Assistant Managers become successful leaders and managers of franchise stores.

Join our 60-minute information session to learn the details of the program and the outcomes you can expect.

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Acquire The Basic Tools To Manage A Successful Unit:

Lead With

Confidence

 

CAPTURE &

INCREASE SALES

 

HIRE & RETAIN

A GREAT TEAM

 

Control the 

Controllables 

leadership & management

Elevate your unit management knowledge

Making the leap from team member to Unit Manager can be a daunting task. Many new managers and Single-Unit Franchisees struggle to adapt to their new role and responsibilities, finding it difficult to lead effectively, increase sales, hire a great team, and control costs.

Without the proper training, this transition can be overwhelming and negatively impact both the team’s performance and the unit’s success.

Help them become a confident and successful business manager! 

Our comprehensive guided program provides your Unit Managers, or yourself if you are a single-unit operator, with the basic skills and knowledge to excel in this role with confidence. 

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UNIT MANAGEMENT BASICS

The Path to Great Results

Our 12-week training is specifically designed to address the most common challenges that Unit Managers and New & Single-Unit Franchisees face, and it empowers them to excel in their roles.

With specialized online learning, actionable tasks, templates, and forms, you'll be able to access a comprehensive and effective solution to master essential leadership and management skills while gaining the knowledge and confidence needed to obtain the expected results.

The program covers the following modules:

 

 
1
MODULE 1

Lead

Lead with Confidence: How to inspire and motivate the team to achieve exceptional results.
2
MODULE 2

STAFF

Build a Team: How to hire and retain a great team that produces results.
3
MODULE 3

SELL

Grow Sales: Learn how to capture, retain, and increase sales year over year.
4
MODULE 4

Profit

Increase Profits: Learn how to manage controllable costs and optimize profits.
 

 

Join our Information Session

Sign up for our next 60-minute Information Session and discover the details of the MANAGE Program, what we teach, how we deliver this critical content, and the outcomes that will transform your franchise business.

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12-WEEK SELF-DIRECTED PROGRAM

Training features

..Interactive Online Learning

Comprehensive online lessons, featuring real-world examples and practical tips, that allow Unit Managers to master essential skills.

..Real-World Implementation

Hands-on action items that help the managers apply the newfound knowledge and skills in real-world situations.

..Workbook, Templates & Forms

Throughout the program, you will have access to proven templates and forms to assist with your implementation, along with a workbook to accompany the content.

..Final Exam

Understanding and retaining the course material ensures participants are ready to lead and manage the units with confidence.

AFA's CEO & Founder, and Program Creator

Meet Aicha Bascaro

Aicha Bascaro, CEO of the American Franchise Academy™, is a professional franchise business growth strategist who has helped hundreds of small and medium franchise and independent business owners become successful multi-unit entrepreneurs.

She is a 35-year veteran in the franchise world, having worked for global brands like Domino’s Pizza, Popeyes, and Olive Garden.

Her expertise is working with business owners so they can implement systems, develop leadership qualities, provide people strategies, manage risk and cost, and gain profitable growth.

She is also the author of the best-selling books The Franchise Fix and Multi-Unit Franchise Mastery.

UNIT MANAGEMENT BASICS

Master Unit Management

Register now in our 12-week self-directed training program and start transforming your franchise.

Don’t miss this opportunity and embark on a rewarding and successful journey of business management mastery.

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Frequently asked questions

Attend our information session
April 6, 2026 @ 2pm EST

Want more information?

Taking the next step in your franchise journey is a big decision.

Register for our upcoming information session where you’ll get a comprehensive overview of the MANAGE Program and have your questions answered – all to help you make an informed decision about the future of your franchise.

REGISTER FOR OUR WEBINAR

APRIL 6 @ 2pm EST

Join us in the next 60-minute Information Session to learn the details of the Unit Management program: