Focus on these areas to strengthen your customer experience

(Part 6 of the 2022 Multi-Unit Franchising Conference)

During the past weeks, I’ve been sharing the takeaways of what I experienced at this year's Multi-Unit Franchising Conference, an annual event dedicated to helping these business owners make their companies stronger and more profitable. 

In this is part six, we’ll review John DiJulius's keynote. He is a guest experience expert and his organization focuses on helping franchisors and franchisees develop specific customer service expertise and focus. 

Did you miss the past video sessions of the 2022 Multi-Unit Franchising Conference? Subscribe to our YouTube Channel to review the rest of the series!

 John pointed out how in the past 15 years, the level of satisfaction the customers have had in their experience with businesses, in general, is at a 15-year low. A lot of it is being driven by staffing issues and high-cost problems. He urged business owners to act against this customer service recession by...

Continue Reading...

10 Actions to Attract, Retain and Grow Top Talent for your Organization

(Part 3 of the 2022 Multi-Unit Franchising Conference)

Within the past couple of weeks, I’ve been sharing what I experienced during the 2022 Multi-Unit Franchising Conference. This event happens every year, and it is focused on the development of multi-unit franchisees.

The session I’ll be commenting on in this blog post is Strategies Attract, Recruit, Retain and Grow Top Talent, which was a panel of four franchisees. Here are 10 actions and strategies that these business owners shared on how they are solving the big challenge of the staffing crisis that is happening in the country. 

Subscribe to our YouTube Channel to view the complete video series on the 2022 Multi-Unit Franchising Conference!

Before we review the takeaways, I have to clear out that while these franchisees are doing a lot of things to improve their staffing levels, they don't have the silver bullet that solves all of the problems. 

One of them even confessed that for a long time, he has...

Continue Reading...

5 Staffing Strategies That Make a Great Impact on Your Business

 (Part 3 of the District Manager Responsibilities series) 

Although the district manager role is the most difficult one in the retail and franchise industry, it is also the least formally trained. Yet, training is necessary so that these leaders can develop certain skills and abilities to solve the various challenges, situations, and problems they face in their day-to-day operations.

As we have reviewed in the past weeks as part of our district managers series, this position has seven key responsibilities they need to fulfill so that they can be successful, reach their district goals, and, in turn, help your business thrive. In this blog post, we’ll dig into the third responsibility: staff.  

Don’t miss the whole District Manager’s video series to learn what are the 7 core responsibilities these leaders must fulfill and how we can help them. Subscribe to our YouTube Channel to view our live sessions!

First, I have to clarify that the district...

Continue Reading...

Employee Life Cycle: 8 Phases and Tips to Manage Them

culture people Feb 23, 2022

Did you know that each of your workers goes through an employee life cycle while working for your organization? Understanding what happens in every part of this process, and having systems to manage them, will make your responsibility a bit easier.

Besides, it will help you take care of our people and make sure that their experience working for you is positive. Which will translate into good employer branding and a better staff in the long run.

Make a note of the eight phases of the employee lifecycle. Analyze how well you manage them in your organization, and learn some tips to handle each stage.

  1. Recruit

Whether you have an online process, an in-store one or you opt for a recruiter's professional service, future employees or candidates will look at the actions and activities you do to attract them. So be sure to have consistency and develop reliable resources to help you attract new talent for your organization.

Recruiting is critical, especially if you have a growing...

Continue Reading...

5 Strategies to Develop Leaders in your Organization

Growing businesses and franchises are constantly looking for assistant managers, unit managers, and district managers who can properly oversee the organization. But sadly, not every crew member wants to become a leader. This is very frustrating for business owners, especially if employees have real potential.

Why is there this refusal to go up to the next level, even though there may be a desire for professional growth and self-improvement? And more importantly, what can you do about it to develop leaders in your organization?

In my 30+ years of experience working with a variety of big-name brands in the franchise industry, I've found five reasons employees don't want to take on leadership roles. But also, I came up with strategies you can implement to solve these struggles.

This is critical. Having the right leaders in place and developing them is a must if you want to achieve your time freedom and financial goals as a business owner.

Review these tips to develop your leadership...

Continue Reading...

Should You Rehire an Employee?

culture leadership people Jan 26, 2022

The staffing crisis in our industry makes it difficult for businesses to attract new talent because of the high cost of the hiring process. Is rehiring an employee a solution? What are the benefits and disadvantages of this decision? 

When it comes to rehiring employees, the topic becomes very personal for me. I was an employee of an amazing company that I love, still to this day, but after nearly 20 years I decided to leave so I could grow beyond this organization. Everything that I knew about business and franchising I have learned there. But I wanted to explore other companies and expand my horizons.

When I called my boss to let him know, he reminded me that if I left, I could never go back. Believe me, it was one of the hardest decisions I made but I stood by it because I knew this was right for me.

That didn’t make me a bad employee. Nor someone that should not be rehired, especially considering that if I returned, I would have brought more value, knowledge, and...

Continue Reading...

The Franchise Fix: 12 Keys to Make the Most of your Franchise

 

There is a big confusion in the franchise world: franchisees believe that when they acquire the rights to duplicate a brand, they will receive everything they need to be successful. The reality is they only get one part of the formula. This causes unfulfilled expectations, constant frustration, tremendous struggle, hard work, and sometimes sadly, even failure.

But there’s a way to fix that to make the most of these businesses. I have found that there are 12 keys to being a successful franchisee. And I have portrayed them in The Franchise Fix, a book that collects my 30 plus years of experience in this industry, working with franchisors and franchisees and running operations, units, and brands.

Do you want to discover those best practices and how applying them can help you obtain financial and time freedom

How The Franchise Fix was born

After a 25-year career in the franchise world, I wanted to take a sabbatical and then go back into the corporate world to...

Continue Reading...

10 Tips to Prepare your Organization for Growth 

(Part 5 of the Multi-Unit Franchising Conference)

Since a few weeks ago, I've been writing about the main takeaways of the Multi-Unit Franchising Conference, to share with you valuable knowledge and ideas that you can implement in your business. Today’s entry: Scale your organization for growth with 10 best practices from a franchisee panel. 

Watch the Multi-Unit Conference series subscribing to our YouTube Channel and register at the bottom of this post to read the rest of the related blogs once they get published.

  1. Trust your franchisor

It will be very difficult to grow if you are in constant fighting or disagreement with your franchisor. Bill Noble, multi-unit franchisee from Pearle Vision, advised: if you want to grow, you should follow the franchise systems because the brand already has the knowledge, experience, and proven reliability that the model works. 

Rather than spending your time to change something in your franchise, trust the model and the path...

Continue Reading...

"The Challenge Culture" from the Former Dunkin Chairman

culture leadership Oct 13, 2021

(Part 3 of the Multi-unit Franchising Conference)

A couple of weeks ago I attended the Multi-unit Franchising Conference, and I’ve been sharing various blogs with the most interesting insights for your business success. In this post, I’m sharing the advice that Nigel Travis, CEO of Dunkin Donuts from 2009 to 2019, gave on how to transform your business culture

To watch the whole Multi-Unit Conference series, subscribe to our YouTube Channel and leave us your e-mail at the bottom of this post to get a notification on when the rest of the information is published.

Nigel held executive-level positions in brands such as Papa John’s, Blockbuster, and Burger King, and he wrote the book “The Challenge Culture, Why the Most Successful Organizations Run on Pushback”, where he shares his management philosophy. The topic of his session moved around this mindset.

What’s a challenge culture? He clarified that it doesn’t mean that the structure or...

Continue Reading...
Close

50% Complete

Two Step

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.