"The Challenge Culture" from the Former Dunkin Chairman

culture leadership Oct 13, 2021

(Part 3 of the Multi-unit Franchising Conference)

A couple of weeks ago I attended the Multi-unit Franchising Conference, and I’ve been sharing various blogs with the most interesting insights for your business success. In this post, I’m sharing the advice that Nigel Travis, CEO of Dunkin Donuts from 2009 to 2019, gave on how to transform your business culture

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Nigel held executive-level positions in brands such as Papa John’s, Blockbuster, and Burger King, and he wrote the book “The Challenge Culture, Why the Most Successful Organizations Run on Pushback”, where he shares his management philosophy. The topic of his session moved around this mindset.

What’s a challenge culture? He clarified that it doesn’t mean that the structure or...

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