Hire Slow, Fire Slow - 3 Reasons Why

leadership people Aug 31, 2021

You didn’t read it wrong. A lot of leaders believe in the motto “hire slow, fire fast”, but I strongly disagree because people are the most important resource in any organization. When you hire and retain the best people, you have the biggest advantage for your business.

Contrariwise, if you don’t have a strong human resource, you won’t be able to execute any process, system, or strategy to have a successful business. That will ultimately bring you struggle and overwork.

Sadly, many organizations are focused only on profitability, promising that once they make the desired profit, they’ll pay more or provide better benefits to their employees. But they have that upside down. 

In my +30 years of career, I have worked with hundreds of franchisees and I can assure you that the top-performing franchisees are the ones that put people first, not profits. That’s the key to the reach the profitability you expect.

Here are three reasons why...

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The Six Roles of a Multi-Unit Franchisee

When you decide to leapfrog to a multi-unit organization, your role as a franchisee evolves. It’s natural: you go from operating one unit, where you are the sole manager and you make all the decisions on your own, to being a leader of a growing organization, with multiple stores, different teams, and particular challenges that will need the design of certain strategies to get solved. But, at the same time, you can’t do all of these on your own.

The transition may be hard for some. In fact, one of the questions that my clients often ask me is: What is my role as a multi-unit franchisee? To help you avoid confusion and know what to delegate and what you should take under your responsibility, take note of the six particular roles that you have to play in your organization.

1. The Developer

When you invest in a franchise, the brand provides you with different processes and operations manual to help you duplicate the brand which I call the Brand Systems, but that’s only...

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Develop Your Internal Leadership Bench

Being able to develop a leadership bench of your future leaders is a critical skill for your business, especially if you are a multi-unit franchisee or an independent business owner with multiple locations. 

Otherwise, your growth, development, and success hit a brick wall since you’ll have no managers to oversee your operations. Not only that. If no one helps you, you won’t have the true time and financial freedom, which is the ultimate goal of having a multi-unit business. 

Luckily, following the next steps, you’ll be able to create that process within your organization. Take notes (and actions) to start building the future of your enterprise!

Step 1: Own the responsibility to develop that bench

Many franchisees and business owners complain that when they have an opening of a new store, they struggle to find a shift lead, an assistant or general manager, or even a district manager. They take time interviewing prospects to hire the best candidate, with...

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When to add a District Manager to your Organization

Going multi-unit is the fastest way to obtain financial and time freedom, and have a sustainable business. If you choose this path, eventually you won’t be able to do everything on your own and you’ll need to delegate tasks. That’s when a district manager can help you.

Taking this step won’t be easy: you’ll go from running your operations directly to giving someone else the responsibility of your overall business. So, you have to be certain of when it is the right time to bring this professional to your company to help you scale your operations

Before hiring a district manager, consider these 5 factors

To help you with the transition, here are five considerations you need to analyze:

1.  The size of your business

How many units should you have to hire a district manager? There’s no right answer for this question because it depends on how many units you have now, how much you’ll want to grow, and your cash flow.

If your goal is to...

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Tips for hiring the most challenging job in retail

district manager people Jun 21, 2021

I remember back in 2004, I had 63 restaurants in three states, and seven district managers under my responsibility as a Corporate Operations Director for an S&P 500 global franchise organization. The region was underperforming, so we took over and implemented systems and processes to improve and elevate the area.

When the first vacancy in the district manager position opened, we had difficulties finding the right person because this is the most challenging job in our industry. Why? Having this job takes a lot, both physically and emotionally. Think about it! On one hand, the position implies the management of multiple units, which is no walk in the park.

It’s not the same to manage and supervise one unit and work with only your team every day, with a clear schedule, clocking in and clocking out, than to oversee multiple units. Many the times, these locations are far away from each other, and each store has specific needs and challenges, as well as diverse groups of people...

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My Restaurant Manager Was Shot!

people safety Sep 15, 2017

Having one of your people shot in an in-store robbery gone terribly wrong is not something you ever expect. But it happened to me!

It was my second week of training as the new Director of Operations of a very well-known QSR brand, and, like all new external hire leaders, I was going through the traditional brand operations orientation at a training store.

When I started that day, I had no idea that I was going to wind up outside the hospital’s intensive care unit waiting to hear how my manager was doing – a manager I had not met and whose name I heard that day for the first time. I hadn’t even “officially” taken over the region but there I was, standing outside the hospital emergency room hoping that this manager was going to make it and thinking about what I needed to do to make sure that this never happened again. Not on my watch!

Many things went wrong that day. There was a breach of safety, a bad guy decided to do the wrong thing and...

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I Love Millennials in the Food Industry!

people Sep 06, 2017

I think that millennials are perfect for our industry.  I know that many people may think that I am crazy or that maybe I don’t know enough millennials to understand how terrible it is.  I have heard so many complaints about them that I do understand your pain.  I have to say that I also know millennials very well.  Not only have I worked with them, my franchisee clients have lots of them and I even have three of them at home.  One of them is 22 and I have 17 year-old twins.  All three of them are part of the American workforce and two of them in the food industry.  Not only do I love spending time with them but their friends think that I am “cool”.  A couple of days ago my 22 year old daughter asked me to go to go to lunch with one of the friends that she is considering being roomates with.  Yesterday my 17 year old son asked if I would play a board game with him and his two buddies and my daughter likes to bring her...

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There is a Staffing Crisis in the Food Industry

people Sep 02, 2017

If you look around, there are a lot of “HIRING NOW” signs in just about every restaurant and food franchise.  It is a contradiction to the reported levels of unemployment in the country.  So, why is it that if there is so much unemployment we are consistently so short-staffed?

There are 2 problems:

  1. Business leaders do not address the job of recruiting, interviewing, hiring and on-boarding their team in the same consistent, methodical and committed way in which they execute the operations of their business.  As a matter of fact, the important job of “finding the right people” is all too often delegated to people that don’t have the training, tools or experience in doing it right, and they just hire the first body that comes through the door to fill-up an application and then proceed to throw them in the fire (put them to work) as quickly as possible with very little training or guidance.
  2. Once those poor people are in the organization...
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