There is a big confusion in the franchise world: franchisees believe that when they acquire the rights to duplicate a brand, they will receive everything they need to be successful. The reality is they only get one part of the formula. This causes unfulfilled expectations, constant frustration, tremendous struggle, hard work, and sometimes sadly, even failure.

But there’s a way to fix that to make the most of these businesses. I have found that there are 12 keys to being a successful franchisee. And I have portrayed them in The Franchise Fix, a book that collects my 30 plus years of experience in this industry, working with franchisors and franchisees and running operations, units, and brands.

Do you want to discover those best practices and how applying them can help you obtain financial and time freedom? 

How The Franchise Fix was born

After a 25-year career in the franchise world, I wanted to take a sabbatical and then go back into the corporate world to...

Having one of your people shot in an in-store robbery gone terribly wrong is not something you ever expect. But it happened to me!

It was my second week of training as the new Director of Operations of a very well-known QSR brand, and, like all new external hire leaders, I was going through the traditional brand operations orientation at a training store.

When I started that day, I had no idea that I was going to wind up outside the hospital’s intensive care unit waiting to hear how my manager was doing – a manager I had not met and whose name I heard that day for the first time. I hadn’t even “officially” taken over the region but there I was, standing outside the hospital emergency room hoping that this manager was going to make it and thinking about what I needed to do to make sure that this never happened again. Not on my watch!

Many things went wrong that day. There was a breach of safety, a bad guy decided to do the wrong thing and...